Product Return Policy
Product Returns: All returns are subject to LEHO MEDICAL approval. A customer may not return any products unless the customer receives prior written authorization from LEHO MEDICAL; products returned without LEHO MEDICAL’s prior written authorization will be refused.
Products Eligible for Return: The following products may be returned: a) products that breach an applicable LEHO MEDICAL warranty (“Defective Products”); b) products that are shipped due to LEHO MEDICAL’s processing error; or c) standard, unopened, unaltered, non-reprocessed, non-refurbished, and/or non-expired products that LEHO MEDICAL receives within 90 days from the invoice date of the original shipment order and that LEHO MEDICAL determines to be in resalable condition. However, obsolete products, discontinued products, products with less than six months of shelf life remaining, custom products developed for a customer’s individual needs, or special order products (including custom volume orders) are not returnable under any circumstances.
Authorization Process and Credit: If LEHO MEDICAL approves a return request, LEHO MEDICAL will provide the customer with a return goods authorization (RGA) number and return instructions. Returned products must be accompanied by the original order, invoice and/or packing slip, and must include the RGA number on the outside of the box. Products without an RGA will be refused. Upon receipt of the products in good order, LEHO MEDICAL may approve the return and credit the purchase price minus a 20% restocking fee (or a 25% restocking fee for otherwise return-eligible HeRO products) to the customer’s account. For Defective Products or products shipped due to LEHO MEDICAL’s processing error, LEHO MEDICAL will pay return freight costs by providing the customer with a return freight account code and LEHO MEDICAL will not charge a restocking fee for those products.
Cancellation of Purchase Orders: Purchase orders may be cancelled for non-custom products within the same business day of the order, provided that the order has not yet been processed. Purchase orders may not be canceled for custom products and custom volumes once LEHO MEDICAL begins production of the custom order.
Freight for Returned Products: The customer must properly package return products to prevent damage during shipping and may choose to insure the shipment against damage or loss since LEHO MEDICAL will not issue a return credit for products that are damaged during shipment to LEHO MEDICAL, except as set out below. For returned products, the customer is responsible for all freight charges to and from LEHO MEDICAL, except that LEHO MEDICAL will be responsible for freight charges and damage during shipping for Defective Products and products returned due to LEHO MEDICAL’s processing error.
Contact Information:To request return authorization please contact LEHO MEDICAL’s International Customer Service at +86 15075481811 or Email address: annie@lehomedical.com with return information including the catalog number, lot number, invoice number, invoice date, purchase order number, and the reason for return. Additional information may be required.
This Product Return Policy is subject to change by LEHO MEDICAL without notice.
